Right of Withdrawal and Exclusion of the Right of Withdrawal
Your Right of Withdrawal
a) Cancellation Instruction for Consumers in Distance Contracts
Withdrawal Instruction
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (dwinguler-europe.com, Donau-City-Straße 6/2/2, 1220 Vienna, Austria, Email: playmat@youngsan.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an email).
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Sample Withdrawal Form
Hereby, I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
ordered on / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
Date
(*) Unnecessary details should be crossed out.
b) Cancellation Instruction for Separate Deliveries of Multiple Goods
Withdrawal Instruction
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us (dwinguler-europe.com, Donau-City-Straße 6/2/2, 1220 Vienna, Austria, Email: playmat@youngsan.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same payment method for the refund that you used for the original transaction unless expressly agreed otherwise; in any case, no fees will be charged for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier. You must return the goods without undue delay and in any event within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if that loss is due to unnecessary handling of the goods to check their nature, characteristics, and functioning.
– End of Cancellation Instruction –
c) Exclusion of the Right of Withdrawal Regarding the Above Cancellation Instructions
The right of withdrawal does not apply to contracts for the supply of goods that are not pre-manufactured and for whose production an individual choice or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
